Privacy Policy 2018-05-24T17:43:38+00:00

Privacy Policy

Lipocalyx takes privacy very seriously and collects, processes and uses personal data only in accordance with the provisions of the General Data Protection Regulation (GDPR).

1. Body Responsible, and Rights of Those Affected

The body responsible for the acquisition, processing and utilization of your person-specific data, in the sense of the GDPR is Lipocalyx GmbH (hereinafter referred to as Lipoclayx). As the body responsible, Lipocalyx can be reached by you via the following contact options:

Lipocalyx GmbH

Weinbergweg 23

06108 Halle (Saale), Germany


Phone: +49 345 555 96 25

Fax: +49 345 555 98 46


You can request, at any time and free of charge, information about your data stored by us, and can exercise your right to correction, blockage or deletion of your data. To this end you can make use of the previously mentioned contact options.

Should you object to the acquisition, processing or utilization of your data by Lipocalyx in keeping with the stipulations of these data-protection provisions, whether entirely or for individual measures, you can send your objection per e-mail, by fax or by letter again using the previously mentioned contact options.


2. Acquisition, Processing and Utilization of Person-Specific Data

Person-specific user data describes details relating to the actual or personal relationships of a specific or identifiable natural person. Such details include stock data (name, address, telephone number, email address), contract data (bought goods, payment informations, names of clerical assistants), user data (interest in which products), content data (supplied through the contact form) and all existing data that you disclose to us while visiting our websites and, during direct customer services and technical support contact via email, phone, fax, personal talks at conferences and when opening your customer account. The subject “user” includes all categories of data processing of persons. These persons include business partners, customers, potential customers and other visitors of our online portfolio.

Your person-specific data is saved in our Customer-Relationship-Management System. The duration of the data storage depends on the statutory storage requirements and is usually 10 years.

Your person-specific data is only passed on to third parties to the extent that this is legally permissible, including the purpose of processing the contract or for invoicing, for marketing or if you have previously consented to this. When processing orders, for example, the service companies used by us (transport companies, logistics companies, payment provider, banks) are sent the data they require for processing and concluding orders. The data passed on to our service providers in this context may only be used by them for fulfilling their duties.

If we use contractors like distributors for fulfilling orders, we take legal arrangements to ensure the safety of the person-specific data according to the legal regulations. Data processors (e.g. distributors) may also be used outside the European Union as part of contract implementation.

We process stock data (names, addresses and contact details of users), contract data (bought goods, names of contact persons, payment informations) for the fulfillment of our contractual obligations, for customer service and for technical support.

Customer Account at

For each customer who registers with us via the “create an account” option during the ordering process, we set up a customer account, i.e. password-protected, direct access to his or her existing ordering history with us. This allows you, amongst other things, to view your already-concluded, still open and recently sent orders, or to manage your personal data and the newsletter.

The following data must be given during the registration for a customer account (obligatory disclosures):

  • your e-mail address
  • your password
  • your forename
  • your surname
  • delivery address
  • billing address

For your order we need your correct name, address and payment data. We need your e-mail address so that we can confirm receipt of your order and its dispatch, and so that we can communicate with you in general. We also use your e-mail address to identify you (as a log-in name), when you visit your customer account.

Use of Your Data for Advertising Purposes

Apart from the processing of your data for settlement of your purchase at, we also use your data for the following purposes: to permanently improve the usage of our websites and making them more customer-friendly; to communicate with you about your orders and requests, and about certain products or marketing campaigns; and to recommend products or services that might interest you.

To this end we use the information available, such as confirmations of receipts and reading confirmation of e-mails, information on the terminal device used by you, your connection to the Internet, operating system and platform, date and time of the visit to the home page, or products that you have looked at, as well as information that we have received from you (including automatically transferred or generated information). Apart from this we also make use of your order history.

The utilization of your person-specific data for advertising purposes can be objected to at any time, whether all-in-all or as regards individual measures, without any tariffs, other than the transmission costs in keeping with the basic tariffs, being thereby incurred. Notification in text form sent by one of the contact options given under point 1 (e.g. e-mail, fax, letter) is sufficient for this purpose.


For sending the Newsletter we make use of the e-mail address given by you and for this we need your confirmation that, as the owner of the e-mail address, you consent to its receipt .

Should you later decide that you no longer want to receive a newsletter from us, you can object to this at any time without thereby incurring any other costs than the transmission costs in keeping with the basic tariffs. Notification in text form sent by one of the contact options given under point 1 (e.g. e-mail, fax, letter) is sufficient for this purpose. There is, of course, also a cancellation link in every newsletter.

3. Cookies

The acceptance of cookies is not a prerequisite for access to our websites. We draw your attention, however, to the fact that our website and service has only limited functionality, if you do not allow us to place cookies.

What are cookies?

Cookies are small files that are stored on your data carrier and hold certain settings and data for exchange with our system via your browser. Basically speaking there are 2 different types of cookies: the so-called session cookies, that are deleted as soon as you close your browser; and temporary/permanent cookies, that are stored on your data carriers for a longer period or without limit. This type of storage helps us to design our websites and our offers for you and makes it easier for you to use them in that, for example, certain input from you can be stored so that you are not required to enter this repeatedly.

Which cookies are used by Lipocalyx?

Most of the cookies used by us are automatically deleted from your hard disk at the end of the browser session (hence the term “session cookies”). Session cookies are needed, for example, to make the shopping-basket function available to you over several pages. In addition to these we also make use of cookies that remain on your hard disk. On a subsequent visit it is then automatically recognized that you have previously visited us, and we know which input and settings you prefer. These temporary or even permanent cookies (lifespan of 1 month to 10 years) are stored on your hard disk and are automatically deleted after the pre-specified period. These cookies in particular serve to make our offer more user-friendly, more effective and more secure. Thanks to these files it is possible, for example, that the site shows you information that has been specially selected to match your interests. The sole purpose of these cookies is to adapt our offer to your customer wishes as well as possible and to make surfing with us as comfortable as possible for you.

What data is stored in the cookies?

In the cookies used by Lipocalyx, only pseudonymous data is stored. On activation of the cookie this is allocated an identification number; an allocation of your person-specific data to this identification number is not undertaken. Your name, your IP address and other such data that might allow the cookie to be traced to you directly are not placed in the cookie. On the basis of the cookie technology we receive only pseudonymized information, relating for example to which of our shop pages have been visited, which products were viewed, etc.

Are there also cookies from third-party suppliers (so-called “third-party cookies”)?

Lipocalyx doesn’t use third-party cookies.

How can you prevent the storage of cookies?

In your browser you can adopt the setting that storage of cookies is only permissible when you agree to it, and thereby prevent the further storage of cookies in the future. As a rule, the help function in the menu bar of your web browser will show you how to reject new cookies and how to inactivate old ones.

4. Log Files

With each access to the pages of Lipocalyx ( and usage data is transmitted by the respective Internet browser and is stored in record files, the so-called server log files. The records stored in this way contain the following data: date and time of the call-up, name of the page called up, IP address, referrer URL (URL of origin, from which you came to the websites), the quantities of data transferred, product information and the version of the browser used. These log file data records are evaluated by us, to help us further improve our offer, as well as to make these more-user-friendly, to detect and correct errors more quickly and to control server capacities.

5. Web Analysis with Google Analytics

In order to constantly improve and optimize our offer, we make use of so-called tracking technologies. For this purpose we our websites make use of Google (Universal) Analytics, a web-analysis service from Google Inc. ( Google (Universal) Analytics deploys methods that make it possible to analyse the use made of the website by you, e.g. the so-called “cookies”, which are text files that are stored on your computer. The information generated on your use of this website is transmitted, as a rule, to a Google server in the USA and stored there. By activating the IP-anonymize function on this website the IP address is shortened, within the member countries of the European Union or in other contracting states that were party to the agreement on the European Economic Area, before further transfer. Only in exceptional cases is the full IP address sent to a Google server in the USA and shortened there. The anonymized IP address transferred by your browser within the framework of Google Analytics is not brought together with other Google data.

You can prevent the acquisition of the data generated by the cookie and relating to your use of the website (incl. your IP address) by Google, as well as its processing by Google, in that you download and install the browser plug-in available under the following link:

As an alternative to the browser plug-in you can click this link in order to prevent the recording by Google Analytics on this website in the future. In this case an opt-out cookie will be placed in your terminal device. If you delete your cookies you must then click the link again.

6. Integration of services by Third Parties

The Lipocalyx websites are making usage of the following third-party services, which set cookies on our sites. These are the following companies:

7. External Links

Please be aware that other websites, including those linked from our web page, can also collect personal data about you. Our privacy policy does not cover the privacy practices of linked websites. Lipocalyx takes no responsibility for the privacy and security of data that you share with third parties, whether through a linked website or otherwise.

8. Safe Data Transfer

Your personal data is securely transferred by us with the help of coding. This naturally also applies to your orders, as well as to the customer login. Here we make use of the coding system SSL (Secure Socket Layer).

With the help of both technical and organizational measures, moreover, we secure our websites and other systems against loss, destruction, access, alteration and distribution of your data by unauthorized persons.

Halle (Saale), 05/24/2018